The contact center industry is booming and for good reason — businesses are catching on to the transformative impact that a high-velocity contact center can have on their bottom line. Emerging technology is making contact centers more effective than ever before, and more importantly, helping to change their historically negative perception. According to Statista, the […]
Cybersecurity company F5 is releasing new AI-powered app and API security capabilities designed to give customers comprehensive protection and control in managing apps and APIs across on-premises, cloud and edge locations. According to the Seattle-based application services and security company, new machine learning enhancements will provide the company’s cloud security portfolio with advanced API endpoint […]
IT management company Atera is expanding upon its integration with ChatGPT creator OpenAI with a new feature designed to enable IT team to use support tickets to create automated remediation loops. The Israeli company calls this the second phase of its OpenAI integration, following the first phase which focused on script generation to help save […]
The U.S. Cybersecurity and Infrastructure Security Agency has been keeping an updated list of Known Exploited Vulnerabilities (KEV) that currently includes more than 900 security bugs, with the goal of helping inform organizations about vulnerabilities that should be prioritized. Despite that awareness campaign and emphasis on vulnerabilities that have been exploited in the wild, new […]
Samsung is releasing a new education-focused interactive display designed to enhance usability and connectivity and enable fast user adoption. The new Samsung display, the WAC Interactive Display, allows educators to customize home screens, share up to nine screens at once regardless of operating system or device, and use intelligent applications to aid in lessons. In […]
Microsoft is officially making the Surface Hub 2S part of the Teams Rooms family, making it the first touch-enabled board running Teams Rooms on Windows when it becomes available later this year. According to Microsoft this unlocks top-requested Teams Rooms features for both users and IT admins, such as Front Row, persistent chat, consistent remote […]
Cybersecurity researchers say a vulnerability in the desktop app from VoIP provider 3CX is being actively exploited in supply chain attacks, leading to possible hands-on-keyboard activity by advanced threat actors, including nation-state actors. According to researchers, malicious activity was observed coming from a legitimate signed binary, 3CXDesktopApp — a softphone application from 3CX. Cybersecurity firm […]
Videoconferencing solutions manufacturer Owl Labs is launching the Owl Bar, a new all-in-one front-of-room conferencing bar with an embedded camera, microphone and speaker designed to work with the company’s other solutions, including a 360-degree center-of-room camera. With the company’s AI-powered software, the camera view will automatically switch between cameras to capture the best view of […]
Ever since OpenAI released ChatGPT to the public late last year, the speed of innovation in the field of artificial intelligence–specifically generative AI–has been blistering. Tech companies are feverishly working to develop more intelligent systems and essentially add intelligent assistants to a wide range of tools to help users be more efficient and creative. But […]
Cybersecurity insurance is becoming a popular option for organizations looking to protect themselves from the financial risks of a cyberattack, but new data shows that organizations with cyber insurance may be more appealing to ransomware attackers. According to Barracuda Networks, 77% of organizations with cyber insurance were hit by a successful ransomware attack in 2022, […]
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