How to Implement Enterprise CRM in Higher Education

TAKEAWAYS

• The expansion approach is congruent to the Governance model and degree of Decentralizations
• As Domain expansion schools move into the Enterprise quadrant, the project team structure may not scale
• As Lifecycle expansion schools move into the Enterprise quadrant, extended team change management issues may arise in the new Domains

*Data taken from 2015 Campus Management Survey of North American higher education institutions.