How to Implement Enterprise CRM in Higher Education

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How to Implement Enterprise CRM in Higher Education, slide 5

TAKEAWAYS

  • The expansion approach is congruent to the Governance model and degree of Decentralizations
  • As Domain expansion schools move into the Enterprise quadrant, the project team structure may not scale
  • As Lifecycle expansion schools move into the Enterprise quadrant, extended team change management issues may arise in the new Domains

 

*Data taken from 2015 Campus Management Survey of North American higher education institutions.

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