ServiceNow has released a new version of its digital workforce platform, Now Platform, designed to help organizations stay agile and resilient while improving productivity in the COVID-19 economy.
Included in the new platform, named the Paris release, are several new features like new workflow productivity apps with embedded analytics and AI, IT optimization, connected workflows, and more.
Also included are three key new products, like Business Continuity Management to help organiations manage crises, Hardware Asset management that automates the IT asset lifecycle and Legal Service Delivery that helps streamline legal operations.
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According to ServiceNow, the Paris release includes new industry products that enable financial services organizations and telecommunications providers to transform business operations within the context of their industry.
These new industry solutions help banks connect teams and systems in the front, middle and back offices and give the telecommunications industry a more proactive experience and flexibility to manage services and a unified view of the install base, among other things.
The company is also introducing new partner integrations with Microsoft and Twilio along with the new ServiceNow Service Graph Connector Program to help customers streamline internal processes by connecting new and old tools.
“The C‑suite realizes that 20th‑century architectures are too slow and siloed in today’s fluid working environment, where they need speed and agility,” said Chirantan “CJ” Desai, chief product officer at ServiceNow, in a statement
. “The ServiceNow advantage has always been one architecture, one data model and one born‑in‑the‑cloud platform that delivers workflows companies need and great experiences employees and customers expect. The Now Platform Paris release provides smart experiences powered by AI, resilient operations, and the ability to optimize spend. Together, they will provide businesses with the agility they need to help them thrive in the COVID economy.”
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