• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

My TechDecisions

  • COVID-19 Update
  • Best of Tech Decisions
  • Topics
    • Video
    • Audio
    • Mobility
    • Unified Communications
    • IT Infrastructure
    • Network Security
    • Physical Security
    • Facility
    • Compliance
  • RFP Resources
  • Resources
  • Podcasts
  • Subscribe
  • Project of the Week
  • Latest News
  • About Us
    SEARCH
Compliance, News

Nametag Launches Identification Solution for Customer Support Teams

With identity theft and digital fraud on the rise, Nametag has launched an automated identification solution for customer support teams.

June 15, 2022 TD Staff Leave a Comment

Nametage customer identification solution

ID-based authentication company Nametag has launched a new identification solution that utilizes a no code, out-of-the-box portal for identity verification for customer support teams.

Anyone who has ever called customer support for help with their account knows it can be a frustrating experience that doesn’t feel secure. Trusting one’s identity online or over the phone is hard. Previous identification methods were fragmented and fell short, as cybercrime, identity theft and digital fraud continue to reach record levels.

Verizon’s 2022 Data Breach Investigations Report found that 82% of breaches involved the human element, including social attacks, errors and misuse. Customer support teams are often on the front lines of this battle, and, until now, did not have the proper tools to protect their customers from fraud and account takeovers, without creating a bad experience.

Nametag’s identification solution verifies an individual’s identity, bypassing the standards of usernames, passwords and security questions. At the start of a customer support session, representatives generate and send an identity verification link through text, email or chats.

Related: Insiders Pose Cybersecurity Threat to Healthcare

Customers are prompted to scan their government-issued ID, capture a selfie, and prove their identity in seconds. This experience leads to faster resolutions, reduced fraud disputes and increased customer satisfaction, according to Namtetag.

Backing all of this is Nametag’s Multi-Factor Identity technology— a next generation of Multi-Factor Authentication (MFA), says Nametag, which adds identity verification for greater online security. Multi-Factor Identity applies artificial intelligence functionality to form a real-time assessment of data sources and create a multi-dimensional view of identity verification. 

“It’s difficult to verify a person’s identity online and over the phone, but interrogating your customers isn’t the answer,” said Aaron Painter, CEO of Nametag, in a statement. “The customer service experience has a direct impact on your customer satisfaction, loyalty, and how likely they are to recommend your brand to others. Yet, security questions don’t prove account ownership – or create positive customer experiences.”

Tagged With: customer support, data fraud, Identification, MFA, verification

Related Content:

  • Google Password Manager Google Updates Password Manager For Unified Experience
  • VMware vSphere+ vSAN+ VMware Releases vSphere+ and vSAN+ to Enhance On…
  • Microsoft Cybersecurity Architect Expert Microsoft Adds New Expert-level Cybersecurity Architect Certification
  • Microsoft Basic Auth Prepare: Microsoft Begins Disabling Basic Auth in Exchange…

Free downloadable guide you may like:

  • Windows 11Blueprint Series: Upgrading to Windows 11

    Upgrading end users to Windows 11 could be one of the most challenging tasks IT has to face in the coming years. Although the new version is touted to provide many benefits, including some important security enhancements, when and how to roll out the upgrade will vary significantly by organization.

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Get the FREE Tech Decisions eNewsletter

Sign up Today!

Latest Downloads

Uber Advanced Technologies Group Drives its Business Forward

The guiding principle for the new Uber meeting room redesign was “invisible comfort” to ensure that everyone could maximize productivity.

Windows 11
Blueprint Series: Upgrading to Windows 11

Upgrading end users to Windows 11 could be one of the most challenging tasks IT has to face in the coming years. Although the new version is touted...

The State of the IT Department in 2022

The role of the IT professional has shifted from one that supports the business to one that is deserving of a seat at the table when it comes to ma...

View All Downloads

Would you like your latest project featured on TechDecisions as Project of the Week?

Apply Today!
Sharp Microsoft Collaboration HQ Logo

Learn More About the
Windows Collaboration Display

More from Our Sister Publications

Get the latest news about AV integrators and Security installers from our sister publications:

Commercial IntegratorSecurity Sales

AV-iQ

Footer

TechDecisions

  • Home
  • Welcome to TechDecisions
  • Subscribe to the Newsletter
  • Contact Us
  • Media Solutions & Advertising
  • Comment Guidelines
  • RSS Feeds
  • Twitter
  • Facebook
  • Linkedin

Free Technology Guides

FREE Downloadable resources from TechDecisions provide timely insight into the issues that IT, A/V, and Security end-users, managers, and decision makers are facing in commercial, corporate, education, institutional, and other vertical markets

View all Guides
TD Project of the Week

Get your latest project featured on TechDecisions Project of the Week. Submit your work once and it will be eligible for all upcoming weeks.

Enter Today!
Emerald Logo
ABOUTCAREERSAUTHORIZED SERVICE PROVIDERSTERMS OF USEPRIVACY POLICY

© 2022 Emerald X, LLC. All rights reserved.