According to recent research by ResearchAndMarkets.com, the global chatbot market size is projected to grow from USD 2.6 billion in 2019 to USD 9.4 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 29.7% during the forecast period. According to the website, the chatbot market is driven by advancement in technology coupled with rising customer […]
The American Civil Liberties Union points to cases where the U.S. government is using facial recognition technology to collect data about people without their knowledge.
The California Consumer Privacy Act will help California consumers have better access to their data, and deny which companies look at and use it.
75% of Organizations Who Don’t Put AI Experimentation into Action Could Go Out of Business, Says New Study
Three-quarters of C-level executives believe if they don’t move beyond AI experimentation to aggressively deploy artificial intelligence across their organizations they risk going out of business by 2025, according to a newly released study from Accenture. The report, titled “AI: Built to Scale” and produced by Accenture Strategy and Accenture Applied Intelligence, is based on a global survey of […]
A quantum computer has helped researchers attain a new level of data acquisition, and quantum supremacy.
Avaya announces that key Google Cloud Contact Center (CC) AI capabilities are now integrated with Avaya IX Contact Center solutions and are now available globally. “The combination of Avaya AI conversation services and Google Cloud CC AI are providing a better experience for clients by seamlessly blending automated and assisted experiences throughout a customer’s interaction […]
SWOOP Analytics has released what they call the “world’s largest-ever analysis of Yammer communities.” Yammer is Microsoft’s social network for business, and the findings reveal the top-performing companies for internal collaboration worldwide. The company examined the collaboration behaviors of 98 organizations worldwide, representing more than 1.8 million employees and 15 million Yammer interactions over a […]
The global SaaS customer relationship management (CRM) market is expected to post an incremental growth of USD 33.15 billion during the period 2019-2023, according to the latest market research report by Technavio. The increasing adoption of SaaS CRM by SMEs will be one of the major drivers in the global market, predicts their report. The […]
This week, November 11-15, 2019: cybersecurity workers and checklists, Google may be spying on employees, U.S. not investing enough in AI, and more.
A new tool put in place at the company has employees feeling like higher-ups are spying on them, and quashing their right to protest.