Intelligent cloud communication and collaboration platform company Dialpad has announced its acquisition of Koopid, an AI-driven platform for omnichannel customer experience, which will bring omnichannel support, chat, message, self-service and social media to its contact center platform. According to the company, Koopid will integrate with Dialpad Voice Intelligence to optimize customer experience through digital management […]
According to a new report from the U.S. Department of the Treasury on suspicious activity reports (SARs) filed by financial institutions, the value of suspicious activity reports filed related to ransomware payments during the first six months of the year has already exceeded the value reported for all of last year. The department’s Financial Trend […]
Pull up a chair in AVI-SPL’s virtual conference room as the company chats with industry experts about collaboration in the hybrid digital workplace, and how to connect on-site and remote team members. Explore UC and meeting room technology to boost productivity and safety. AVI-SPL supports the three keys to hybrid workplace success: employee engagement, physical […]
Howard College – a community college serving a diverse student body in the West Texas areas of Big Spring, Texas with campuses in San Angelo, Lamesa and Southwest College for the Deaf – needed a way to streamline, automate and centrally manage its student financial aid verification process. The institution’s financial aid department’s goal was […]
Unified communication and collaboration software provider RingCentral has announced new features designed to help organizations combine their preferred apps and services with a cloud-based communications platform, including new APIs, integrations and new software vendor partnerships. In a market heavily dominated by a few major players like Zoom and Microsoft Teams, RingCentral is the latest software […]
Microsoft has released a Linux version of its popular IT monitoring tool Sysmon to help IT professionals monitor Linux enviromments for possible malicious activity and log security events. Now, Linux users can monitor devices for malicious activity using this popular Windows tool. The company released Sysmon for Linux as an open-source project on GitHub In […]
Google’s Cloud Next conference is underway this week, and the company has already announced several new products and offerings, as well as updates to existing Google Workplace apps, with solutions ranging from enhanced cybersecurity tools, new collaboration features and a new portfolio of managed hardware and software solutions called Distributed Cloud. Google’s Distributed Cloud offering […]
Medical records for nearly 69,000 patients at a New Mexico hospital were deleted when an unauthorized individual accessed its network last year. According to a statement released last week by the San Juan Regional Medical Center (SJRMC), the hacker used malware to remove patient information from its network on Sept. 7-8, 2020. The attack was reported to the U.S. Department of […]
Verizon Business, which acquired unified communications and collaboration platform BlueJeans last year, has announced upgrades across the platform’s conferencing and events portfolio designed for hybrid work and interactive meetings of any size, including new BlueJeans Rooms solutions. The new features include what the company calls the “next generation” of the Bluejeans platform that includes BlueJean […]
As 68% of U.S. knowledge workers say video is becoming increasingly important in the workplace, visual communications platform Canva has launched Canva Video Suite, an end-to-end video creation product that empowers everyone to design and publish professional-quality videos. Available for free on the web, desktop, and mobile, Canva combines intuitive editing, recording, and collaboration features, […]
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