The contact center industry is booming and for good reason — businesses are catching on to the transformative impact that a high-velocity contact center can have on their bottom line. Emerging technology is making contact centers more effective than ever before, and more importantly, helping to change their historically negative perception. According to Statista, the […]
Since the COVID-19 pandemic pushed companies to improve their network abilities drastically, online corporate training has become the standard. Today’s learning management systems (LMS) mean employees can access training with a smart device and an internet connection. Transitioning your training to a corporate LMS might be a hefty investment, but its benefits far outweigh the […]
Managing data is a lot like conducting an orchestra. Many diverse parts combine to create a symphony, and data analysts are the conductors responsible for achieving it. They do this by harmonizing multiple data points into a single repository, and then extracting insights thoughtfully. Data teams, i.e., data engineers and data analysts, are the core […]
Companies today are incredibly reliant on cloud applications (SaaS). These tools enable us to do meaningful work, at high speeds, in a globally distributed workplace. However, for all their promise and opportunity, cloud apps also present new and growing challenges for budgets, security and overall efficiency. It all stems from a lack of control and […]
Business leaders want to know they’re getting the most out of their investments. That applies to people, products, vendors, resources, and infrastructure—and it also applies to cybersecurity solutions. At a time when hardly a day goes by without a new cyberattack making headlines, corporate boards are concerned with making sure they have the right solutions […]
The pandemic completely changed the world of work, and while traditional office jobs will never be the same again – what has become of the working lives for employees not bound by a desk? Deskless workers – including frontline or ‘essential’ employees critical to keeping the economy and society ticking along – now comprise 2.8 […]
Phishing attacks have been around for just about as long as email, yet employees still regularly fall for them. According to the U.S. Federal Bureau of Investigation, roughly 90% of data breaches occur on account of phishing and those attacks have increased approximately 400% since the start of the COVID-19 pandemic. Assessing and reacting to […]
Editor’s Note: MyTechDecisions’ sister-site Commercial Integrator has teamed up with the IMCCA, the New York-based non-profit industry association for unified communication and workplace collaboration, to produce a quarterly supplement, titled Collaboration Today and Tomorrow, that focuses on all things collaboration from multiple perspectives. On March 13, 2020, the president declared a national emergency in response to the […]
Interactive touchscreens deserve a lot of attention from school district IT administrators. This device is the ultimate, all-in-one teaching tool in the classroom. It replaces not just the marker-based whiteboard but also the classroom projector and video player. For today’s generation of students who grew up with smartphones, learning by interactive touchscreen offers a more […]
Throughout 2022, companies globally have been preparing for a potential recession. Major enterprises like Amazon, Apple, Lyft and more have recently announced their plans to downsize operations, implement hiring freezes and reduce their budgets in various departments. Despite these concerns and preventative efforts, a recent survey of 500 IT, technology and data analytics professionals across […]
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