SolarWinds is adding new artificial intelligence and machine learning capabilities to its IT service management solutions and Service Desk, including a virtual agent designed to help users and IT professionals solve common IT problems. According to the Austin, Texas-based provider of IT management tools, the new intelligent solutions and Service Desk AI virtual agent aims […]
GoTo, the Boston-based IT management, support and business communication provider has released a suite of new remote monitoring and management (RMM) features and an all-new free offering for GoTo Resolve. The latest updates introduce new RMM capabilities to meet the needs of today’s IT leaders, furthering GoTo Resolve’s evolution towards a unified IT service management […]
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