Search Results: hybrid

Enterprises Across the Globe Embrace Contact-Center-as-a-Service to Meet Customer Needs

November 15, 2021 TechDecisions Staff Leave a Comment

ISG Provider Lens™ report sees CCaaS providers offering AI- and analytics-based services to improve customer experience STAMFORD, Conn.–(BUSINESS WIRE)–$III #AI–Enterprises across the global are seeking support from contact-center-as-a-service providers to meet rising customer service expectations resulting from the COVID-19 pandemic, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a […]

Piazza Launches New Training Program to Enable Universities to Easily Scale the Use of Piazza Q&A Across Their Institutions

November 15, 2021 TechDecisions Staff Leave a Comment

Institutions receive a custom training program that will help get instructors up and running on Piazza for their classes PALO ALTO, Calif.–(BUSINESS WIRE)–#Instructors—Piazza, the premier social learning platform, today announced a new custom training program for universities that hold Piazza license agreements. This unique program makes it easier than ever for any instructor or professor […]

GoodRx Releases New Report Examining the State of Telehealth

November 15, 2021 TechDecisions Staff Leave a Comment

Over 1,600 providers and patients weigh in on how COVID-19 changed telehealth usage and perceptions SANTA MONICA, Calif.–(BUSINESS WIRE)–GoodRx, Inc. (NASDAQ: GDRX), America’s digital resource for healthcare, today released a new report on the State of Telehealth, examining the role the COVID-19 pandemic has played in reshaping virtual care and patient-provider interactions. After surveying over […]

ACI Worldwide Launches Network Intelligence Technology to Combat Real-Time Payments Fraud

November 15, 2021 TechDecisions Staff Leave a Comment

New technology enables banks and payment providers to share industry-wide fraud signals to leverage machine learning technology more effectively MIAMI–(BUSINESS WIRE)–#ACI—ACI Worldwide, a leading global provider of real-time payments and digital payment software solutions, today launched its proprietary Network Intelligence Technology as an integral part of ACI Fraud Management. The new technology enables banks, processors, […]

ALHI Introduces Delos Wellness Accreditation for Meetings & Events

Associated Luxury Hotels International becomes the first to globally launch Delos’ wellness accreditation program.

November 12, 2021 TD Staff Leave a Comment

Delos has joined forces with Associated Luxury Hotels International (ALHI) to help bring the Delos Wellness Accreditation for Meetings and Events to market for the first time. This newly established program helps planners better understand the value of wellness practices, as well as how to better implement them in events and meetings. “Wellness around meetings goes well […]

Audio Engineers Are Using Soundscapes to Make More Productive Offices

New, transformative soundscapes are merging music and biophilia to empower built environments.

November 12, 2021 TD Staff Leave a Comment

Long-time proponents of audio wellness Spatial and Made Music Studio have just announced a partnership to create series of immersive and engaging soundscapes for any environment. Their first target? The workplace. With Made Music Studio supplying the audio and Spatial helping orchestrate everything, the pair aim to transform the workplace with a cutting-edge wellness tool powered by sound. It […]

Actiphy Inc., Releases ActiveImage Protector 2022 Backup and Recovery Solution Featuring Direct-To-Cloud Backup and In-Cloud Recovery

November 12, 2021 TechDecisions Staff Leave a Comment

WILDOMAR, Calif.–(BUSINESS WIRE)–Actiphy Inc., a leading publisher of backup, disaster recovery, and virtualization software, announces the release of ActiveImage Protector 2022 featuring direct-to-cloud backup, in-cloud recovery, and a new agentless and agent-based hybrid licensing option. This new version can now backup and restore directly to and from public cloud services and SFTP servers. With new […]

Blackmagic Design Announces New Micro Converter 12G Models

November 12, 2021 TechDecisions Staff Leave a Comment

New family of miniaturized and affordable broadcast converters feature a new advanced design that supports all 12G-SDI formats up to 2160p60. FREMONT, Calif.–(BUSINESS WIRE)–#12G–Blackmagic Design today announced a new family of Micro Converter 12G models that lets customers use HDMI equipment with professional SDI systems. These new models feature custom hardware developed by Blackmagic Design […]

Blackhawk Network Solves Employers’ “Bad Gifting” Problem

November 11, 2021 TechDecisions Staff Leave a Comment

New research identifies the gifts employees want most from their employers this holiday season as ongoing labor shortages persist—eliminating guesswork, wasted efforts and holiday returns, circumventing global supply chain challenges and helping retain talent PLEASANTON, Calif.–(BUSINESS WIRE)–#holidaygift–TV characters Johnny Rose, Claire Dunphy and Tracey Jordan all have one thing in common with Clark Griswold’s boss […]

Freshworks Moves Deeper Into IT With FreshService Unified Incident Response

Freshworks has announced new capabilities to its Freshservice platform designed to help IT and engineering teams respond to incidents.

November 11, 2021 Zachary Comeau Leave a Comment

Customer experience software provider Freshworks has announced it is moving deeper into the IT operations management market with new capabilities to its Freshservice IT service desk platform designed to help IT and engineering teams respond to incidents and reduce downtime. Announced during Freshworks’ Refresh conference Thursday, the new Freshservice capabilities aim to unify incident response […]