My TechDecisions Podcast – Episode 6, Tim Conkle of The 20 MSP
Host Jonathan Blackwood speaks with Tim Conkle of The 20 MSP about how his organization has allowed managed services providers to provide more resources to their customers.
In the sixth episode of MyTechDecisions Podcast, host and TD Managing Editor Jonathan Blackwood speaks with Tim Conkle. Tim is involved in the IT industry in multiple ways: as the President and CEO of Roland Technology Group, as the Principal of Cytracom, however the focus of this podcast is on his role as the CEO for The 20 MSP.
Topics include how Tim got into the IT industry after serving in the armed forces, how he came up with the idea for The 20 MSP, what The 20 is, how it works, and why an end user would want to go with an MSP that is a part of the 20. Tim also gives a lot of advice about what end users should look for – and look out for – when hiring a manages services provider for their IT needs.
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Podcast Index:
(1:40) Jonathan explains what an MSP does
(4:46) Interview with Tim Conkle of The 20 MSP begins
(5:15) Tim talks about his early career and how he ended up buying his own MSP and getting into the IT industry
(8:37) Tim identifies the three types of IT solutions providers end users will encounter
(12:50) Tim gives advice one what end users should look out for when hiring an MSP
(15:23) Tim talks about what The 20 MSP provides for clients
(17:26) Tim talks about how he came up with the idea to create The 20 MSP
(21:42) Tim talks about how the 20 works, allowing multiple MSPs to share resources and provide added benefits to customers
(25:10) Tim explains why end users would want to go with an MSP from The 20 over a national MSP
(29:07) Tim explains the vetting process for MSPs to join The 20
(32:33) Tim speaks about where he hopes the future will lead The 20 MSP
Listen to this podcast using the embedded player below.
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