In this episode of My TechDecisions Podcast, host and TD Managing Editor Jonathan Blackwood speaks with Scot Whigham, Director of Global IT Service and Support for InterContinental Hotels Group (IHG), about his experience implementing an artificial intelligence solution called Amelia into the IHG IT stack.
In early December of 2017, IPSoft held a dinner at Lucca Back Bay in Boston, Mass. The digital automation company that created its AI platform Amelia wanted attendees to find out how artificial intelligence can and will be used in everyday business. In order to demonstrate, they invited Scot Whigham, Director of Global IT Service and Support for InterContinental Hotels Group, to speak about how he is using Amelia and its artificial intelligence in his everyday business.
When Whigham joined IHG in July of 2015 he was given the challenge of straightening out and delivering high-quality IT services that handle the capacity coming in. The challenge was that he had to do so within the physical and financial constraints present in any organization. Basically, he was given the task to expand without expanding.
Whigham and his department of six made the decision to integrate Amelia, made the investment, and started on the path to incorporate AI into its business. They started with integration into the company’s case management tool. It took three days to do the integration, and Scot learned that tasks that were costing them over $70 each when broken down were reduced to pennies on the dollar when using Amelia.
I invited Scot on the podcast to discuss the entire process – from deciding on using AI, to researching solutions, to selling his plan to upper management, to the implementation and learning process of the AI solution. We go on to discuss his plans for further incorporating AI into his organization, and the future of AI in general. This interview is a must listen for everyone.
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Listen to My TechDecisions Podcast – Episode 36, Scot Whigham of IHG
Filesize: 35 MB