There’s nothing simple about deploying and managing an enterprise’s IT infrastructure. It involves the maintenance of a variety of hardware, compliancy with certain business practices, and implementation of technology to maintain a reliable, scalable and fully protected network. Any misstep can spell disaster for an organization.
In an effort to help companies with their IT infrastructure operations and digital transformations, Mindtree offers its MWATCH integration platform. It’s a solution that was recently honored as a Rising Star in the service operation and delivery quadrant in the ISG Provider Lens Quadrant Report 2019 on Service Integration and Management (SIAM) and IT Service Management (ITSM).
“SIAM and ITSM are ‘fundamental pillars’ of the digital transformation efforts many companies are undertaking,” says Esteban Herrera, partner and global leader of ISG Research. “SIAM providers like Mindtree are helping customers move from labor-intensive IT management processes to highly automated ones. They are helping their clients create a sustainable business IT environment by highly automating management tasks.”
The ISG Provider Lens report compares organizations that support clients through dedicated IT infrastructure services. The offerings range from assessments, design, implementation consulting and extend to full scale implementation and operation services.
“Enterprise IT infrastructures must be built to be more agile, so that they can stay aligned as business priorities change,” says Manas Chakraborty, senior vice president and head of Enterprise Services for Mindtree. “The Mindtree rating reflects the large and sustained investment that we have made to our MWATCH platform, giving our clients an edge to integrate infrastructure and application management so that IT can be more responsive and adapt to business needs.”
The ISG report cites Mindtree’s strengths as:
- ‘Highly automated through extensive use of BOTs’: MWATCH uses a highly sophisticated architecture where BOTs perform system management tasks, freeing up human workers from time-intensive manual labor. More than 400 BOTs automatically respond to requests from devices or intelligent BOTs built into the system. They perform a variety of tasks, such as auto-discovery, event correlation, incident remediation, self-healing and log processing.
- ‘Open and flexible’: The flexible architecture seamlessly integrates with customer’s tools, helping clients protect their IT investments and avoid issues with organizational change management. MWATCH serves as the orchestrator through two flexible and adaptive interfaces that allow the integration of established IT Service Management solutions.
- ‘Functional extension with established solutions’: MWATCH was designed in partnership with ServiceNow to provide automated end-to-end and orchestration capabilities. This provides customers with a consolidated view across their entire infrastructure and applications to gain valuable insights and perspectives.
- ‘Cost saving for customers’: The MWATCH platform uses native APIs to continuously monitor and manage existing customer instances and the performance of AWS and Azure backend virtual machines, increasing IT and service efficiencies and reducing costs.