Improving the effectiveness and efficiency of call centers can be a helpful practice for both large and small companies. There are a number of ways to go about this, including CRM, desktop agents, and IVR that streamline calls. The benefits are countless, from better customer satisfaction to more time for employees.
Transpower New Zealand installs Matrox Extio fiber-optic KVM extenders to deliver 24/7 control room video from PC to operator.
Hofstra University is in the process of installing 11 Boon Edam turnstiles in their residence halls.
Be sure your physical security systems integrator addresses these network security issues.
With cyberattack counts climbing high, these five colleges teach higher education institutions the do’s and don’ts of cybersecurity.
A growing number of companies are using mobility to boost their agility, productivity, and job satisfaction. You must empower your employees for successful mobile usage.
For security integrators and customers who don’t think cybersecurity’s their business, think again.
Despite a rise in hearing loss, many schools remain unaware of the ADA requirements for the hearing impaired, which mandates installation of assistive listening devices in every new constructed or altered classroom and assembly area.
Physical security information management (PSIM) and facial recognition technology will soon rely on social media to help improve safety and security.
When the Clarence Brown Conference Center decided to upgrade their AV system, they called on AGT to use Crestron technology and increase their collaborative abilities.
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