Join the Freshworks Roadshow- Customer Service edition to gain actionable insights. Through the course of this on-demand webinar you will hear from experts about how to navigate the pace of change and plan for the future of customer service. Topics in this webinar include:
A Human-Centric Approach to Customer Service
Today’s customers are informed and empowered. They expect businesses to understand their needs and engage with them on their terms. Empathy is no longer an optional ingredient when engaging with today’s customers; its table stakes. In this segment you explore empathy and human centricity as foundational concepts when designing your customer experiences.
How CX Drives Relationship and Revenue
Each of your customers were uniquely impacted by the pandemic. Customer service organizations became a lifeline to customers looking for help and advice. Sales organizations became more focused on nurturing customers to preserve and grow their value. Companies are investing in modern CX technologies in 2021 to make workers more effective and efficient. However, prepare to upskill your front-office staff as work becomes increasingly automated.
Technology Upgrades for Automation
Learn how StubHub upgraded their previous customer service systems to enhance automation and downtime so that they can refocus on other areas of their business.
An Opportunity for Growth and Partnership
Freshworks products offer any company the visibility into your customer experience and sales procedures that would otherwise be hidden. It becomes difficult, to make strategic adjustments when working off email chains, sticky notes, and anecdotes. Along with your partners at Freshworks and the crisp products available, you can see tangible figures and gaps to help drive improvements. The customers’ experience a more streamlines company, and you then receive real data to work with as an organization. Through each hurdle you face as a company during the improvement process, you have assistance from some of the best in the industry with the Freshworks team.