Unified communications and collaboration (UCC) provider LogMeIn has released updates to its suite of tools to better enable remote and hybrid work, including bundling options that bring together the company’s popular products.
According to LogMeIn, the company released updates to its UCC product GoToConnect, including a new mobile experience, updates to its Cloud Contact Center as a Service solutions, new native integrations with Microsoft Teams and bundling options that include password manager LastPass, GoToWebinar, GoToAssist and more.
GoToConnect options are now also available as an ecommerce purchase to help organizations support their remote or hybrid workers.
For GoToConnect, the new features include an updated mobile experience designed to make employees more productive that includes improved features like Find Me, Follow Me, Advance Call Flip, Shared Extension, Voicemail Transcriptions and more. The mobile experience is now as robust as the desktop application, according to the company.
For contact center options, the updates include access to Configureable Permissions, Customized Pause Reasons, and a new 60-day free trial offer. The company is also going to launch new tools in GoToConnect Support Center, including Customizable Dashboards, Auto Queue Call Back, Intelligent Call routing and a new product called Revenue Center for outbound calling functionality for sales teams.
The company is also rolling out a new unified admin experience designed to bring a single administration portal from which to manager users, licenses and settings for multiple products. This is designed to give admins full control over the system and eliminates the need to be retrained when adding other GoTo products.
Also new are native integrations with Microsoft Teams with the GoToConnect Teams Connector, which the company says allows users “to continue to use Microsoft Teams with GoToConnect powering their telephony service on the back end with direct routing capabilities and advanced features like Click to Call and User Presence without leaving the Microsoft Teams application.”
This includes a Microsoft Teams edition of GoToConnect that allows users of Teams to combine GoToConnect’s audio with Teams’ collaboration tools.
Other options for remote and hybrid working needs at GoToConnect Basic, a simplified cloud telephony, messaging and meeting solution that integrates with Outlook and GSuite starting at $24 per seat per month.
LogMeIn also announced GoToConnect Standard Plus, which adds advanced features like Visual Dial Plan Editor, real-time analytics and password management with Last Pass Teams and Basic Events with GoToWebinar Lite. This package starts at $34 per user per month.