Despite Shift to Accommodate Hybrid Workforce, Employees Experience Dissatisfaction and Loss of Productivity Due to Outdated ITSM Tools, New Research Reveals
Survey Finds Top Paths for Support—Phone and Email—are Insufficient as Top Employee Complaints Include Slow Resolution Times, Lack of Response, and Inability to Reach an Agent SANTA CLARA, Calif.–(BUSINESS WIRE)–#ITSM—Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced results from the Virtual Support Agent Strategies for Today’s Hybrid Workforce research […]