Agile Response to Rapid Changes in Industry Solidifies their Commitment to Leading the Advancement of On-Demand Care and Supporting Urgent Care Providers
MACHESNEY PARK, Ill.–(BUSINESS WIRE)–#EMR—Experity, the national leader in urgent care solutions, is furthering their investment in their customer base consisting of nearly 50% of U.S. urgent care clinics following a historic year of market and company growth. By strengthening their customer success team, investing heavily in product development, and increasing their efforts as an industry advocate, Experity finds more ways to honor their goal of fueling the patient-centered healthcare revolution.
In 2019, Experity formed out of a merger between the two leading urgent care EMR solution providers, DocuTAP and Practice Velocity. Combined as Experity, they are touching the lives of tens of millions of patients, having cared for a number equivalent to about half of the US population. Experity has seen a stunning increase in new clinics running on their solutions as a year of industry evolution has amplified the need to have an urgent care operating system built specifically to run the full, end-to-end, urgent care experience for providers.
“In 2020, urgent care clinics in the U.S. demonstrated their collective ability to adapt to unprecedented, rapid industry changes, and we are proud to play an increasingly important role in this ongoing evolution as more and more providers place their trust in Experity solutions,” said Dr. David Stern, CEO, Experity. “We are continuing to adapt in order to support our clients who, as a result of this agility, have further cemented urgent care’s importance as a key player in the country’s care continuum. The urgent care industry has proven to be a bellwether for larger trends in healthcare, and we recognize our responsibility as the national leader in urgent care solutions to support and advocate for our clients as this role continues to evolve and define on-demand health.”
Urgent care clinics running on Experity’s operating system saw a 58% increase in visit volume during the pandemic, and at the close of 2020, COVID-19 testing and vaccinations accounted for over 60% of all visits. Last year alone, on a national level, urgent care administered over 16 million COVID-19 tests. Urgent cares have played a critical role in the country’s COVID-19 response by providing timely, accessible care to vast patient populations, while navigating both a changing healthcare landscape and record high patient demands. This past year has highlighted the critical need for flexible, adaptable operating systems to meet such demands, and urgent cares are increasingly relying on Experity’s solutions to function optimally, expedite their workflows, and bolster revenue cycle management (RCM). Of the roughly 28 million patients who visited Experity clinics in 2020, almost half were new patients, largely due to COVID-19 testing.
“Experity consistently proves their ability to rapidly adapt to unexpected industry changes, providing crucial support that directly impacts our ability to care for our patients,” said Dr. Anthony Cardillo of Mend Urgent Care. “Without Experity’s EMR, patient engagement, and RCM solutions, our clinic would not have been equipped to handle the influx of patients during this time of increased need. We know we can rely on Experity to ensure our operations run smoothly during a crisis.”
In addition to serving as the urgent care industry’s top trusted business partner, Experity has embraced the responsibility of advocating for their customers at the national level by spearheading the formation of the Coalition for Urgent Care Access. Urgent cares have the infrastructure to deliver high-volume care and are uniquely positioned to reach rural communities, at-risk populations, and young adults, which carries even greater importance during this time of increased need for episodic care. Experity has consistently invested on behalf of their customers, rapidly developing a free COVID-19 telemedicine app in March 2020 that enabled remote registration and check-in for patients and triage for providers. New and adapted operational solutions from Experity have improved efficiency and safety and have reduced strain on workflows; over 500 clinics have leveraged this application to serve their patients.
To learn more about how Experity supports nearly 50% of the urgent care industry in the United States, please visit www.experityhealth.com.
Experity is a dynamic HIT company that provides integrated technology solutions to more than 5,800 on-demand healthcare practices, urgent care centers, diagnostic testing centers, and primary care centers nationwide. With a mission to power patient-centered care, the company’s complete suite of software and services provides an operating system for on-demand healthcare centers. The core of the operating system includes EMR and PM, patient engagement, teleradiology, business intelligence, consulting, and billing solutions. A Warburg Pincus portfolio company, Experity is a fast-paced, high-growth company committed to improving on-demand healthcare for everyone. Visit experityhealth.com.
Matter for Experity
Laura Bastardi, 978.518.4525
Callan Young, 815.544.7480
Senior Vice President Marketing