Workplace messaging giant Slack has rolled out Workflow Builder, a new workplace tool that allows businesses to create customized workflows that automate routine functions directly in the company’s software. The new tool allows users to standardize how requests are collected, report outages in real time and get new team members up to speed, the company […]
I don’t have to tell you that the world is becoming increasingly reliant on technology. Most of my work these days is done in front of a computer. However, I learned all of it on the fly. Nobody taught me how to write a professional email or even how to search for jobs online, let […]
Massachusetts-based contact center and workforce optimization software firm Aspect Software and workforce automation firm Intradiem are joining forces in a partnership that pairs each company’ strengths for the world’s largest contact centers. Aspect will pair its workforce optimization software with Intradiem’s workforce automation solutions centered around training, coaching and other real-time processes. Per terms of […]
German business software as a service giant SAP’s CEO Bill McDermott is stepping down, the company announced last week. McDermott joined the firm in 2002 as head of North America, where he worked to increase the company’s market share on the continent and helping to grow the company into a $156 billion software conglomerate. He […]
Apple is one of the most powerful companies in the world, boasting a market valuation that has consistently hovered around $1 trillion for most of the month. However, the technology conglomerate still appears to bow to public pressure, even from foreign governments dealing with a public uprising. The company removed a smartphone app from the […]
Aspect Software has released the 19th version of its Cloud Contact Center as a Service system that features customer-driven capabilities and enhancements for both contact center and workforce optimization suites. According to a company press release, Cloud Contact Center V19 allows agents and supervisors to deliver better customer service experiences by supporting a wide variety […]
Video streaming service Netflix still uses nearly 13% of the world’s data, but is showing signs of slipping amid increased competition.
Red Hat has begun accepting submissions for the 14th annual Red Hat Certified Professional of the Year Award. The annual award goes to a current IT professional certified by the open source software company, recognizing their hard work, expertise and ingenuity. The award is also open to holders of a current Red Hat certification or […]
No, that email from Yahoo isn’t fake, and yes, the web services provider could owe you $358 or more as part of a class action settlement. According to the company, hackers obtained Yahoo account user information between 2012 and 2016, including names, email addresses, telephone numbers, birth dates, passwords, and security questions and answers of […]
Business communications firm Avaya and tech giant Microsoft have teamed up to offer Avaya’s contact center as a service platform on Azure. Avaya’s IX-CC platform will be hosted on in Microsoft’s cloud data centers in Abu Dhabi and Dubai, with the service being introduced initially in the Arab Gulf region and expanded to other global […]
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