Search Results: goto

GoTo Adds ChatGPT Integrations to IT Management, Communication Tools

GoTo is bringing ChatGPT to GoTo Customer Connect and GoTo Resolve to automate communications and generate IT scripts.

March 14, 2023 Zachary Comeau Leave a Comment

Workplace communications and IT management software provider GoTo is the latest tech firm to leverage an integration with ChatGPT as the company is bringing the generative AI chatbot to its customer engagement product and IT management products to act as a writing assistant and a script generator. The Boston-based software company launched last month its […]

man looking at phone while working and sipping on cofee, GoTo Resolve RMM Tool

GoTo Launches Remote Monitoring & Management Tool

GoTo launches a free RMM tool, advanced helpdesk functionality, and 60+ new features to further its GoTo Resolve IT management solution.

February 23, 2023 TD Staff Leave a Comment

GoTo, the Boston-based IT management, support and business communication provider has released a suite of new remote monitoring and management (RMM) features and an all-new free offering for GoTo Resolve. The latest updates introduce new RMM capabilities to meet the needs of today’s IT leaders, furthering GoTo Resolve’s evolution towards a unified IT service management […]

GoTo Customer Engagement Platform screenshot

GoTo Launches GoTo Customer Engagement

GoTo Customer Engagement utilizes GoTo Connect's phone system and communication tools for a new unified home for customer conversations.

February 7, 2023 Alyssa Borelli Leave a Comment

GoTo, the Boston-based IT management, support, and business communication solutions provider is launching GoTo Customer Engagement, a new multi-channel solution that brings together GoTo Connect’s phone system and customer communication tools, analytics, and the digital channels customers need to reach a larger audience and grow their business, all within a shared unified inbox. When it […]

GoTo Announces New Miro Integration

GoTo’s virtual whiteboard integration with Miro enhances real-time collaboration in any meeting or training session.

January 17, 2023 TD Staff Leave a Comment

GoTo, the Boston-based IT management, support and business communication provider announced a new virtual whiteboard integration with Miro. The integration is now available for meetings & training sessions in the GoTo application, making real-time collaboration simple for a virtual or hybrid workforce, says GoTo. Miro is available for GoTo Connect, GoTo Meeting, and GoTo Training […]

VoIP phone, voip advantages business, GoTo

GoTo Launches Co-browse in Contact Center Solution

Co-browse within the GoTo Contact Center is designed to help agents at small and medium-sized businesses be more efficient.

September 27, 2022 Zachary Comeau Leave a Comment

Business communications and IT support platform provider GoTo is launching new contact center features that give agents the ability to collaboratively and securely assist customers within their web browser. The feature is Co-browse within the GoTo Contact Center, and it is designed to help agents be more efficient and help customers at small and medium-sized […]

GoTo Brings IT Helpdesk Support to GoTo Connect

GoTo is launching a new IT helpdesk feature within its GoTo Connect unified communications-as-a-service platform that allows end users to submit a support ticket directly within the app.

August 16, 2022 Zachary Comeau Leave a Comment

Business communications and IT support platform provider GoTo is launching a new IT helpdesk feature within its GoTo Connect unified communications-as-a-service platform that allows end users to submit a support ticket directly within the app. According to the Boston-based company, this functionality is designed to enable a consolidated view to help accelerate resolution time for […]

GoTo to Add New Mobile Device Management Capabilities With Miradore Acquisition

GoTo is acquiring cloud-based device management firm Miradore to add new mobile device management capabilities to GoTo Resolve.

July 6, 2022 Zachary Comeau Leave a Comment

Business communications and IT management software company GoTo is acquiring cloud-based device management firm Miradore to add new mobile device management capabilities to the GoTo Resolve IT support platform. According to Boston-based GoTo, the move reinforces the company’s vision as a one-stop-shop for IT management needs for small and medium-sized businesses (SMBs), with Miradore’s purpose-built […]

GoTo Launches New Remote Monitoring, Management Features For SMB IT Support

New GoTo Resolve features include enhanced remote access capabilities and new cybersecurity offerings such as antivirus management.

June 14, 2022 Zachary Comeau Leave a Comment

GoTo is bringing new remote monitoring and management features to GoTo Resolve, its IT support platform, designed to help small and medium-sized businesses address issues proactively. The new features in GoTo Resolve available now include background file management that allows IT professionals to manage files on a remote device without having to connect to the […]

GoTo Launches Slack Integration With IT Support Platform GoTo Resolve

Slack, GoTo Resolve integration is designed to solve gaps in accessing support, including employees reaching out to agents directly.

May 11, 2022 Zachary Comeau Leave a Comment

Collaboration and IT support software provider GoTo has announced a new integration between its remote support tool GoTo Resolve and collaboration app Slack to bring its conversational ticketing experience to one of the most widely used communication tools. According to GoTo, formerly LogMeIn before rebranding and launching GoTo Resolve earlier this year, the new integration […]

GoTo Launches New Contact Center Offering For SMBs

GoTo has announced new Contact-Center-as-a-Service (CCaS) offerings within its GoTo Connect product designed for small and midsize businesses.

March 1, 2022 Zachary Comeau Leave a Comment

GoTo has announced a new Contact-Center-as-a-Service (CCaS) offerings within its GoTo Connect product designed for small and midsize businesses to help boost sales, improve customer experiences and support employees and IT. The company says the expanded offering is an evolution of its recently announced GoTo Connect product, a new unified app for both IT support […]